Do you sometimes feel stuck? Stuck… with someone who is difficult to work with, no matter what you do… with ways of doing things that aren’t getting results… with frustration, stress, anger? Did you know that the common factor underlying all these problems is people’s behaviour?
Behaviour – the way we interact with people in the workplace – underpins every type of business communication. It informs our expectations of others and it is responsible for their reaction to us. Behaviour not only includes the words we say, but also how we say them and what our body language says.
If you could understand your own behaviour and were able to recognise the behaviour of others, think how powerful that could be. How it could reduce your stress and deliver great outcomes for everyone in your business.
How does behaviour affect different people in your business?
Managers – A manager is responsible for getting work done through others. They may be at any level of the organisation working formally or informally with employees as well as outside suppliers and contractors. Most managers have had little training in people skills, yet they are expected to effectively manage a widely differing group of individuals. Very often they are told what to do but not how to do it. Go to Management Pathways >
Sales people – Responsible for building relationships with external companies and ensuring the customer understands your products and services. Your sales person must be the easiest possible person to deal with. All too often, sales people treat all customers in exactly the same way, not spotting their individual differences, leaving relationship building to chance and not appreciating the customer’s particular needs, stopping them from closing the sale naturally. Go to Sales Pathways >
Teams – Irrespective of position most people in business will work as part of a team. They can be part of management teams, project teams, change management teams, finance or customer service teams. Whatever the function or process you will have a team. Cooperative and effective behaviour is essential to building new ideas and implementing change. How often do you find conflict between team members, lack of discussion, even lack of respect – all of these behaviours drain time and energy in your business, making it harder to achieve your goals. Go to Workplace Pathways >
Leaders – Being a leader is not easy. We have all seen leaders who were so driven that when they took over an organisation they paid little attention to the needs of people around them. Others may have appeared to lack confidence, struggling to make unpopular decisions. On the other hand, we have also seen truly charismatic leaders who instil trust and readily earn respect. Their people will usually follow them anywhere. Being a leader across a multitude of complex situations rarely comes naturally. Without great communication skills and a deep understanding of both themselves and others, success can be illusive. Go to Leadership Pathways >
Adapt to Win
Every day we hear from both new and experienced business people that their maxim is… “I treat people the way I want to be treated”.
- Most people are exasperated that their approach does not work all the time. At People-Hub our research shows that it will only be successful in 25% of cases.
- So why does this rule not work? Simply because not everyone is like you. At People-Hub we show people how to recognise the differing styles of others so they can change their golden rule to... “I treat people in the way that they want to be treated and I have 100% success”